StarSport Privacy Policy — Your Information Is Completely Safe With Us

When you use StarSport, you share certain personal information with us. This policy clearly explains what data we collect, why we collect it, how it is stored, and what rights you have.

Last Updated: May 2026 GDPR Compliant Fully in Bengali 10 sections
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01What Information Do We Collect?

StarSport collects certain personal information to deliver its services. This information comes from three sources — what you provide directly, what is generated automatically as you use the platform, and what may come through third parties.

What You Provide Directly:

  • Full name, date of birth, and gender.
  • Email address and mobile number.
  • Current address and country.
  • A copy of your national ID or passport for KYC verification.
  • Details of the payment method used (bKash/Nagad number, etc.).

What we collect automatically:

  • IP address and device type (mobile/desktop).
  • Browser type and operating system.
  • A log of how long you spent on different parts of the platform.
  • Betting & gaming history.
  • Complete transaction records.

StarSport only collects information that is strictly necessary to provide its services — no unnecessary data is requested.

02Why and How Is Your Information Used?

StarSport always ensures a legitimate purpose before using your information. Below, we clearly outline each of those purposes:

Purpose Data used Legal basis
Account Creation & ManagementName, Email, PhoneContractual obligation
KYC verificationNID, passportLegal obligation
Payment processingPayment informationContractual obligation
Fraud PreventionIP, Device & TransactionsLegitimate interest
Personalised OffersGaming HistoryConsent
Customer supportContact InformationContractual obligation
Platform ImprovementUsage logsLegitimate interest

StarSport never uses your information for anything outside the purposes listed above. Your explicit consent is always obtained before your data is used for any marketing purpose.

03Data Sharing — Where and How Much?

StarSport never sells your personal information. However, limited data may need to be shared in certain specific cases to operate the service:

  • Payment Providers: bKash, Nagad & Rocket — necessary information is shared to process transactions.
  • KYC Verification Partner: On regulator-approved platforms for identity verification.
  • Law Enforcement Agencies: Only when required by a court order or legal obligation.
  • License Regulator: For routine audits and compliance reporting.

In all such cases, only the minimum necessary information is shared — not your full profile. All third parties have signed a data protection agreement with StarSport.

Your information is never shared with any advertiser or marketing agency — not ever.

04How Is Your Information Kept Secure?

StarSport uses a multi-layered technical approach to data protection. It's not just a password or a firewall — the entire system is built with security at its core.

Your Device
SSL Encryption
CDN Firewall
Encrypted Servers
  • All data in transit is encrypted using 256-bit TLS 1.3.
  • Data stored on our servers is encrypted using AES-256 encryption.
  • Passwords are never stored in plain text — bcrypt hashing is always used.
  • Regular third-party security audits (penetration testing) are conducted.
  • Two-tier access control on servers — only authorised staff can access specific data.
  • If a data breach is detected, affected users will be notified within 72 hours.

05Cookies & tracking technologies

StarSport uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that allow the site to recognise you on your next visit.

You can disable optional cookies through your browser settings. However, disabling essential cookies may prevent StarSport from functioning properly.

06How long is your data retained?

StarSport retains each type of data for a different period — only for as long as necessary.

  • Account Information: For the duration of active account and 5 years after closure (as required by law).
  • Transaction Records: A minimum of 7 years — in compliance with anti-money laundering laws.
  • KYC Documents: 5 years after verification.
  • Customer Support Conversations: 2 years.
  • Usage logs & cookies: Automatically deleted after 13 months.

After the retention period, data is permanently deleted or anonymized so that it can no longer be identified.

07What Are Your Rights?

As a StarSport user, you have clear and defined rights over your data. These rights are guaranteed under GDPR and international data protection laws.

👁️
Right to access

You can request to see what personal data we hold about you.

✏️
Right to Rectification

You can request corrections to any inaccurate or outdated information.

🗑️
Right to erasure

You can request that your data be deleted, within the limits permitted by law.

🚫
Right to restrict processing

You can request that your information no longer be used for specific purposes.

📤
Right to Portability

The right to download your data in a machine-readable format.

↩️
Right to Withdraw Consent

You can withdraw your consent to marketing or optional data use at any time.

To exercise any of these rights, email us at support@starsport.ws. We aim to respond within 30 days.

08Protection of minors' data

StarSport strictly does not provide services to anyone under the age of 18. If we identify that a minor's data has been collected, it is deleted immediately and the associated account is closed.

If you know of a minor using a StarSport account, please notify our support team immediately. We will take swift action.

Operating an account in a minor's name or using their device to do so may be a punishable offence under the law.

09Third-party links & services

The StarSport platform sometimes uses services from third-party game providers or payment gateways. These third parties may have their own privacy policies that differ from StarSport's.

StarSport guarantees that:

  • All third-party partners have signed data protection agreements.
  • Information shared with them is limited to only what is necessary to provide the service.
  • They are not permitted to use that information for any other purpose without StarSport's authorisation.

10How might this policy change?

StarSport reserves the right to update this Privacy Policy. For any significant changes, we will notify users 30 days in advance via email or an in-platform notification.

For minor changes, only the "Last Updated" date at the top of this page will be revised. Continued use of the platform after a new policy takes effect constitutes your acceptance of that policy.

Keep push notifications enabled on the StarSport app to be the first to know about any policy changes.


How StarSport protects your privacy

Actions speak louder than words — every data protection measure at StarSport is built with you in mind.

🔑
Two-factor authentication (2FA)

Enabling SMS or app-based two-step verification means that even if someone knows your password, they cannot access your account.

🛡️
Auto Logout

If your session is inactive for a set period, StarSport automatically logs you out — keeping your account secure even if your phone is left unattended.

📍
Login alerts

If a login is detected from a new device or unusual location, you'll receive an instant alert via email and phone.

📊
Data Dashboard

Go to Account Settings to view what data StarSport holds about you and which devices have been used.

🗂️
Data export

You can download all your data in JSON or CSV format — giving you full control over your information.

🔒
Encrypted storage

Your information is stored on our servers in encrypted form. Even with database access, no one can read your data.


Frequently Asked Questions

Setting up two-factor authentication (2FA) on StarSport only takes a few minutes. Log in to your account and go to Settings → Security. There you will find the "Two-Factor Authentication" option. You can choose between two methods — SMS code (an OTP sent to your registered mobile number) or an Authenticator app (Google Authenticator or Authy). If you choose the SMS method, simply click "Enable" and a confirmation code will be sent to your phone to activate it. From that point on, every login will require both your password and an OTP. With 2FA enabled, your account stays secure even if your password is compromised — because the OTP will only be sent to your phone.

bKash deposits on StarSport are typically instant or credited within 5 minutes. Occasionally, network congestion may cause delays of up to 15–20 minutes. Please wait 20 minutes and refresh the page first. If the balance still hasn't appeared, contact support via live chat or email — have the following ready: your bKash transaction ID, the amount and time of the transfer, and the number you sent from. In most cases, this is just a temporary banking system delay and your money is not lost. If the deposit genuinely failed, it will show as "Failed" in your bKash mini statement and the amount will be automatically refunded within 24 hours.

Your data is secure — join StarSport today

Your personal data on StarSport is protected with the highest level of security. Register with confidence.

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